Q1: What is Experience First?
A: Experience First is an innovative platform designed to provide a pre-purchase experience for electric two-wheeler buyers. We allow customers to experience the ownership of an electric vehicle before making a purchase.
Q2: How does the pre-purchase experience work?
A: Interested buyers can reserve a trial of the electric two-wheeler through our website. They can then schedule a convenient date and time for their trial experience, which can be conducted at home or at participating dealerships.
Q3: What types of electric two-wheelers are available for the pre-purchase experience?
A: We offer a variety of electric two-wheelers, including e-bikes and e-scooters from top manufacturers, tailored to meet different customer needs.
Q4: How can I reserve a trial experience?
A: You can reserve a trial experience by visiting our website and selecting the desired electric two-wheeler. Follow the prompts to choose a convenient date and time for your trial.
Q5: Can I change or cancel my reservation?
A: Yes, you can modify or cancel your reservation by logging into your account on our website and selecting the appropriate option. Please note that changes must be made at least 24 hours before the scheduled trial.
Q6: Is there a fee for the pre-purchase experience?
A: The fee structure for the pre-purchase experience may vary depending on the model of the electric two-wheeler. Please check the specific details on our website during the booking process.
Q7: What should I expect during the trial experience?
A: During the trial, you will have the opportunity to ride and test the electric two-wheeler, assess its features, performance, services background, and suitability for your needs. Our team will be available to answer any questions and provide support.
Q8: What documents are required for the trial experience?
A: You will need to upload a valid government ID, valid address proof, and a driver’s license (if applicable) for verification purposes. Additional documents like a handing-over agreement may be required based on the specific trial terms.
Q9: What safety measures are in place during the trial?
A: We prioritize your safety. All our electric two-wheelers are thoroughly inspected and sanitized before each trial. Helmets and safety gear are provided, and we encourage their use during the trial.
Q10: What happens after the trial experience?
A: After the trial, you can decide whether to proceed with the purchase of the electric two-wheeler. Our team will assist you with the purchase process, financing options, and any other inquiries you may have.
Q11: Are there any incentives for purchasing after the trial?
A: Yes, customers who complete the trial experience may be eligible for exclusive discounts and promotional offers. Details will be provided at the end of your trial.
Q12: Is there a cost associated with the trial experience?
A: No, the trial experience is completely free of charge.
Q13: How long does the trial period last?
A: The trial period typically lasts for 7 days.
Q14: Can I experience multiple models during the trial?
A: Yes, you can test ride multiple models to find the one that best suits your needs.
Q15: What happens if I damage the vehicle during the trial?
A: You are responsible for any damages incurred during the trial period.
Q16: Can I extend the trial period if needed?
A: Yes, you may be able to extend the trial period depending on availability, or else an extended trial period will be paid.
Q17: Are there any mileage restrictions during the trial?
A: There may be mileage restrictions in place. Please check with our team for more details.
Q18: Can I customize the vehicle during the trial?
A: Customization options may be available. Please inquire with our team for more information.
Q19: How can I get in touch with customer support?
A: You can contact our customer support team via email at support@experiencefirst.com. We are available to assist you with any questions or concerns.
Q20: Where can I find more information about Experience First?
A: For more information, visit our website at www.experiencefirst.com. You can also follow us on our social media channels for updates and news.